Privacy Policy

MLO Websites Powered by AI ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

• Fill out our website intake forms (Get Started forms)
• Contact us via email, phone, or contact form
• Subscribe to our services or AI Marketing tools
• Interact with our AI assistant for website management

This information may include:

• Name, email address, phone number, and business address
• Business name and description
• NMLS identification numbers and licensing information
• Domain and registrar information
• Logo files and branding materials
• Social media URLs and CRM details
• Google Analytics codes
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Build, host, and maintain your mortgage website
• Process your orders and manage your account
• Provide AI-powered website editing and support
• Generate AI marketing content (blogs, emails, social media posts) if subscribed
• Communicate with you about your account and services
• Ensure compliance with mortgage industry regulations on your website
• Improve our services and user experience
• Process payments and send invoices

3. AI-Powered Services

Our services use Claude AI, developed by Anthropic, to:

• Process website edit requests you submit via our AI assistant
• Generate marketing content including blog posts, email campaigns, and social media posts
• Assist with website management tasks

When you interact with our AI assistant, your requests and relevant website data are processed by AI systems. We do not use your personal data or business information to train AI models. Your data is used solely to provide the services you have requested.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our services, including hosting providers, payment processors, and AI technology providers (Anthropic).
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure hosting infrastructure with regular security updates
• Daily backups of all website data
• Access controls limiting who can view your information
• Regular security audits and monitoring

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your account, we will retain your information for a reasonable period to fulfill legal obligations, resolve disputes, and enforce agreements. Website files can be exported to you upon request.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at hello@mlositesai.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@mlositesai.com
• Call or Text: 727.222.6984
• Contact Form: mlositesai.com/contact